In todays paced society call centers serve as the lifeblood of companies. Just picture having an ability that enables your call center staff to engage with an audience, in less time and with minimal exertion. This is what top notch auto dialer software offers. It’s akin, to having an assistant that automatically dials numbers from […]
The Impact of Using Omni Channels, in Contemporary Call Centres
In the paced world of business today call centres are embracing a channel approach to better serve customers and improve efficiency. By combining omnichannel communication channels this strategy brings about valuable advantages that reshape the way operations are handled. 1. Enhanced Customer Experience; Offering omnichannel capabilities allows customers to interact with call centers using their […]
Exploring the Advantages of Using XCally in the Call Center Sector of the United Arab Emirates
Exploring the Advantages of Using XCally in the Call Center Sector of the United Arab Emirates. In the call center sector of the UAE, technology plays a role, in improving productivity, customer happiness, and business success. XCally stands out as a contact center software in the region due, to its flexibility and advanced functionalities. Now let’s explore […]
The Unsung Hero of Customer Experience: The Call Center Manager
The Unsung Hero of Customer Experience: The Call Center Manager Have you ever wondered who makes sure your calls are answered quickly and efficiently? It’s not just magic! Behind the scenes, a crucial player leads the charge: the call center manager. They are the bridge between senior leadership and the frontline agents. They take senior […]
Free Video Meeting & Distance Learning Platform – To Avoid Travel
With the outbreak of this Corona COVID-19 infection disease more workers/staff like to stay at home. This also include students of all age to avoid any contamination at school/college or work place. In such situation, it become very important to stay in touch with your colleagues or educational institute via remote video meetings or distance […]
Video call from a website.
In recent years, video calling has become an increasingly popular method of communication for both personal and professional purposes. With the advancement of technology and the growth of the internet, video calling has become easier and more accessible than ever before. Now, businesses and organizations are integrating video calling into their websites, recognizing the importance […]
A Good Call Center Versus A Bad Call Center.
A well-run call center doesn’t happen by accident. Good people need good planning and execution to result in high-performing and revenue-generating call centers. This article will examine and compare between a good and bad call center. Let’s look first at bad or poorly planned call center characteristics.
