Cloud Call Center UAE | Cloud Phone System | Omni Channels Contact Center

Omnichannel Contact Center

Cloud Managed Contact Center

XCALLY Omnichannel Contact Center Revolution

Customers now anticipate utilizing a variety of channels and devices for communication with businesses.For instance, they might email you, message you on social media, and then call to speak with an operator. The operator will need to know about all of the customer’s prior interactions in order to prevent repeating information.

Omnichannel marketing offers a terrific way to enhance the consumer experience by combining data from various channels into a single, cohesive engagement.

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Celebrating Excellence: Our Awards and Recognition

Our Awards and Recognition

New agent experience

The intuitive web interface let your supervisors and agents to quickly learn how to use XCALLY, so they can focus on what really matters: customer satisfaction!

One solution endless channels

Know your customers and let them interact with you across their favorite channels!

Everything under control

The realtime panels and dashboards, that can be customized, allow supervisors to monitor agents performance and make dynamic changes when needed.


Enlarge productivity with more than 30 integrations

Boost productivity with over 30 integrations seamlessly incorporated into our system. Streamline operations and enhance efficiency by connecting various tools and platforms within your workflow. Enjoy the flexibility to tailor your processes and maximize results with ease.

Omnichannel Contact Center
Omnichannel Contact Center
Omnichannel Contact Center
Omnichannel Contact Center
Omnichannel Contact Center
Omnichannel Contact Center









Our Expertise

Global Reach and Secure Support



Experience global reach with coverage spanning 60+ countries, supported by round-the-clock assistance for uninterrupted service. Rest assured with 100% security measures in place to safeguard your operations at all times.






Experts Team




Key Features of Digital Channels

IVR Designer

Visual IVR Drag & Drop & database connectivity

Voice Channel

Queues & Priority based inbound calling

Call Recording

500,000 minutes recording time. 1 GB = 1000 minutes

Whisper And Barge in

Agents Coaching & call monitor supervision – All 3 modes

Analytics And Reporting

Detail calls & agents reporting with ability for custom reporting


Any custom app integration

Any custom app integration

Sales Force, Zoho , SugarCRM, Freshdesk, Zendesk & Microsoft Dynamic CRM

Email Management

Inbound/Outbound campaign wise mails management

SMS Management

Text messaging using cloud API gateway

Web Chat Management

Website chat widgets that help the web visitor to chat with agents

Open Channel

Social Media Facebook Messenger, Twitter Messenger, WhatsApp Business, Telegram

Fax Management

In/out faxing using PDF files

Contacts Management & Customer Journey

Manage your Customers’ information and keep track of their interactions across multiple Channels as customer journey

Bull Automated Outbound Dialer

Load data via CSV for automated outbound dialing


Agents’ on screen questionnaire & survey tool