Cloud Call Center UAE | Cloud Phone System | Omni Channels Contact Center
Cloud Call Center
CRM Integrations
The reasons omni channel rocks and why you should too!
In order to meet the increasingly demanding expectations of your clientele, you must deliver a flawless experience via chat, phone, email, and social media. Customers enjoy being able to continue a conversation on different channels according to their preferences and current needs.
With an omnichannel strategy, customers can always count on the best service and have total control over how they want to be served. It is possible to accomplish popular CRM Integration with Xcally.
Integrations
Available Integrations
HubSpot
Unifies and optimises marketing and support operations with XCALLY
XCALLY offers complete integration with HubSpot to unify and optimise marketing and support operations. Through this integration, XCALLY enables seamless synchronisation of customer data, interactions and activities between the contact centre and HubSpot’s customer management system.
Zoho
Discover the seamless integration between Zoho and XCALLY to deliver an extraordinary customer experience
With XCALLY, you can centralise and monitor inbound and outbound calls, manage support tickets, automate customer care processes and much more in Zoho.
SugarCRM
Maximise the efficiency of your customer experience with our comprehensive suite
Explore the powerful and intuitive integration between SugarCRM and XCALLY to optimise your customer experience management. With XCALLY, you can centrally manage incoming and outgoing calls, monitor customer interactions and automate customer care processes.
Servicenow,
Streamline customer service procedures
XCALLY integrates seamlessly with Servicenow, the popular ITSM and workflow management platform.
Thanks to this integration, Servicenow service tickets can be automatically created and managed directly from the XCALLY operator interface.
Salesforce,
Workflow automation and real-time synchronisation
XCALLY enables full integration with Salesforce, the world’s leading CRM, for effective lead, opportunity and customer management. All interactions on XCALLY channels – calls, chats, emails – are automatically synchronised with Salesforce in real time.
In this way, contact data are always up-to-date and agents have a 360° view of leads and customers to offer a personalised service.
