Pay Only For What You Use

Revolutionize Customer Engagement
with Cloud Move Call Center Solutions

CLOUD MANAGED
CONTACT CENTER

aBOUT US

Leader in Call Center Industry

In the changing realm of customer service, the call center sector plays a role by serving as a key link, for communication between companies and their customers. Leading the way are individuals who excel in their roles, adeptly handling the challenges posed by technology, staffing, and customer satisfaction. These individuals go beyond duties; they are forward thinkers, planners, and driving forces for progress, in a constantly shifting industry.

Blend interpersonal skills, tech expertise, market insight, and customer focus for exceptional service in today's digital era.

Inspired team, prioritize engagement, training, and development, fostering a culture of collaboration for sustained success.

We strive to enhance customer interactions maintain top notch operations support our team members and foster creativity all while establishing benchmarks for excellence, in our industry.

Reasons to Choose us

exceptional service & reliability

In Cloud or On-Premise

Our CX platform can be installed on-premises or in the cloud. The client can decide between the two options.

Crystal Clear Voice

In Cloud, we are partner with Microsoft Azure & use region where customer(s) is close geographically.

24/7 Live Support

Access expert assistance anytime, anywhere. Our 24/7 live support ensures prompt solutions, enhancing customer satisfaction and trust in your brand.

Agents & Supervisor Training

Guarantee expertise, efficiency, and outstanding service provision—all essential for reaching objectives related to customer satisfaction.

Custom Integration

We believe that every business is unique and has various needs, thus using our CX platform, we can provide bespoke integration to satisfy the demands of the business.

Security & Compliance

Ensuring data protection, confidentiality, and adherence to regulatory standards. Protecting both customers and businesses

Customer Experience Solutions for Verticals

XCALLY's Artificial Intelligence solutions

XCALLY integrates the most innovative artificial intelligence technologies to improve the customer experience

Interact with customers through WhatsApp

XCALLY Instant allows you to interact with your customers through the world's most used and popular social channel.

XCALLY's Video Collaboration

XCALLY's omnichannel suite is a solution that enables companies to offer personalised video experience with their customers.

Experience Open Channel tools

Open Channel is the XCALLY feature that allows you to integrate new communication channels in customised manner.

Workforce Management software

XCALLY has developed human resources management software to help companies plan, manage and track employee work.

WebRTC Softphone

By using the included WebRTC softphone, your agent can make phone calls directly through their browsers, without any additional hardware phone or external softphone application.

Motion Agent experience!

Everything your Agents need in a clean and intuitive web interface! Agents can immediately start managing interactions from different channels due to the ease of use.

customizable live wallboard

The latest addition to QueueMetrics' Monitoring Suite, the customizable wallboard system allows you to create live wallboards that are tailored to the specific information you need.

Business Expert

Collaborate With Our Team

Numan Khan

Founder & Consultant Customer Experience

Shayan Al Janan

Customer Success Manager

Kamran Bangash

Chief Revenue Officer

Uzair Tanveer

Cloud Managed Services - Manager

OUR TESTIMONIAL

REVIEWS FROM OUR CLIENTS

Successfully Providing banking and insurance to wealth management financial on services the teams serve all major sectors the Best Business.

Kerry Anderson

- CEO - Consulting, USA

Successfully Providing banking and insurance to wealth management financial on services the teams serve all major sectors the Best Business.

Maria Jackson

- Senior Director

Successfully Providing banking and insurance to wealth management financial on services the teams serve all major sectors the Best Business.

Johnson Andrea

- Manager

Our Blogs

Read Latest Updates

May 12, 2024

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Exploring the Advantages of Using XCally in the Call Center Sector of the United Arab Emirates

Apr 30, 2024

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The Unsung Hero of Customer Experience: The Call Center Manager

Mar 30, 2024

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Free Video Meeting & Distance Learning Platform - To Avoid Travel

Mar 30, 2024

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Video call from a website.

Mar 30, 2024

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A Good Call Center Versus A Bad Call Center.

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