Cloud Call Center UAE | Cloud Phone System | Omni Channels Contact Center
QueueMetrics Call Center Software
Measure, control and improve all aspects of your call center.
QueueMetrics is asterisk call center monitor lets you track agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold events.
Generate inbound and outbound campaign statistics and monitor realtime processes with customizable wallboards and reports.
How it Help in Asterisk Monitoring?
QueueMetrics Simplifies Your Workflow.
QueueMetrics simplifies call center agents’ daily workflow using a dedicated agent interface with text messages and alarm options. It integrates easily with all modern CRMs in the market like Vtiger or Salesforce, and includes a ready to use WebRTC softphone and a complete quality tracking tool.
Analyze Call Data
Measure Everything
Manage your contact center processes in realtime with customizable Wallboards, live alarms, whisper, spy and barge monitoring.
Highly Scalable & Secure
A Safe Choice
Trusted by thousands of companies worldwide for its solidity and scope. With over 15 years of experience, QueueMetrics consistently enhances the reports and metrics it offers.
Available as QueueMetrics-Live Cloud service or On-Premise software package for FreePBX, Yeastar S PBX, Grandstream UCM, Issabel, FusionPBX, VitalPBX and many other Asterisk/Freeswitch distros.
Celebrating Excellence: Our Awards and Recognition
Our Awards and Recognition
About QueueMetrics
A highly scalable suite of management, monitoring, and reporting tools, QueueMetrics serves hundreds of contact centers globally and provides a wide range of integrated advantages.
- Supports unlimited agents, queues and campaigns.
- Control clusters of Asterisk servers as a single virtual server.
- Compatible with any Asterisk version and configuration.
- Full compatibility list available here: Compatibility List.
- Available in multiple languages.
- Fully integrated WebRTC softphone.
- QueueMetrics Icon Agent Page, the innovative and minimalistic interface where agents can operate all their call-center functions with only one control icon.
- Scheduled reporting via email.
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days, hours.
- Measure business targets against SLAs.
- Measure staff performance on ACD/nonACD activities.
- Customizable QA forms for live/recorded call grading.
- Complete performance reports by agent and by queue.
- Export reporting data to MS Excel, CVS, XML.
- Detailed realtime activity reporting with definable alarms.
- Listen to live calls remotely.
- Available realtime Wallboard mode.
- View agent screens via VNC screensharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents directly from Administrator screen.
- Support for themes and white labelling.
- Remote working features and support.
QueueMetrics Call Center Software
QueueMetrics Call-Center Suite Bundle
Call-Center Suite bundles, the all-in-one solution for monitoring, reporting and dialling with your Asterisk based call-center. Combine the power of QueueMetrics suite and WombatDialer predictive dialer with a restrained budget commitment. Our Call Center bundle software lets you monitor agent productivity, measure targets, conversion rates, run automatic dialing, queue recalls functions, call forwarding options, and set up different dialing modes including direct, reverse, preview, manual and predictive. E-mail and remote support included in the pack and you get:
