Everything your Agents need in a clean and intuitive web interface!
Agents can immediately start managing interactions from different channels due to the ease of use. There is no need to spend a lot of time and training.
Agents can access the Contact manager’s Assigned Lists, a useful CRM to effectively manage customer interactions. Agents can easily retrieve contact information, keep track of their activities and call them quickly or initiate a dynamic script, e.g. to monitor customer satisfaction.