Cloud Managed Contact Center
XCALLY Omnichannel Contact Center Revolution
Customers now anticipate utilizing a variety of channels and devices for communication with businesses.For instance, they might email you, message you on social media, and then call to speak with an operator. The operator will need to know about all of the customer’s prior interactions in order to prevent repeating information.
Omnichannel marketing offers a terrific way to enhance the consumer experience by combining data from various channels into a single, cohesive engagement.
Contact Us: +971-503841262
Celebrating Excellence: Our Awards and Recognition
Our Awards and Recognition
New agent experience
The intuitive web interface let your supervisors and agents to quickly learn how to use XCALLY, so they can focus on what really matters: customer satisfaction!
One solution endless channels
Know your customers and let them interact with you across their favorite channels!
Everything under control
The realtime panels and dashboards, that can be customized, allow supervisors to monitor agents performance and make dynamic changes when needed.
SEE THE PLANS
Integrations
Enlarge productivity with more than 30 integrations
Boost productivity with over 30 integrations seamlessly incorporated into our system. Streamline operations and enhance efficiency by connecting various tools and platforms within your workflow. Enjoy the flexibility to tailor your processes and maximize results with ease.
60
Countries
24/7
Support
100%
Security
35
Partners
Our Expertise
Global Reach and Secure Support
60
Countries
Experience global reach with coverage spanning 60+ countries, supported by round-the-clock assistance for uninterrupted service. Rest assured with 100% security measures in place to safeguard your operations at all times.
35
Partners
30
Security
245
Experts Team
300
Deployment
Cloud Managed Contact Center
Why Omnichannel Contact Center Revolution?
Features
Key Features of Digital Channels
IVR Designer
Visual IVR Drag & Drop & database connectivity
Voice Channel
Queues & Priority based inbound calling
Call Recording
500,000 minutes recording time. 1 GB = 1000 minutes
Whisper And Barge in
Agents Coaching & call monitor supervision – All 3 modes
Analytics And Reporting
Detail calls & agents reporting with ability for custom reporting
API
Any custom app integration
Any custom app integration
Sales Force, Zoho , SugarCRM, Freshdesk, Zendesk & Microsoft Dynamic CRM
Email Management
Inbound/Outbound campaign wise mails management
SMS Management
Text messaging using cloud API gateway
Web Chat Management
Website chat widgets that help the web visitor to chat with agents
Open Channel
Social Media Facebook Messenger, Twitter Messenger, WhatsApp Business, Telegram
Fax Management
In/out faxing using PDF files
Contacts Management & Customer Journey
Manage your Customers’ information and keep track of their interactions across multiple Channels as customer journey
Bull Automated Outbound Dialer
Load data via CSV for automated outbound dialing
JScripty
Agents’ on screen questionnaire & survey tool
