QueueMetrics includes a fully functional and secure WebRTC softphone, that requires no additional installation.

By using the included WebRTC softphone, your agent can make phone calls directly through their browsers, without any additional hardware phone or external softphone application.

With WebRTC, you can add real-time communication capabilities to your application that works on top of an open standard. It transmits video, voice, and generic data between peers, empowering developers to build powerful voice- and video-communication solutions. The technology is available on all modern browsers as well as on native clients for all major platforms. The technologies behind WebRTC are implemented as an open web standard and available as regular JavaScript APIs in all major browsers. For native clients, like Android and iOS applications, a library is available that provides the same functionality. The WebRTC project is open-source and supported by Apple, Google, Microsoft and Mozilla, amongst others.