I am a Sr. Solutions Architect and Customer Experience Consultant at Cloud Move FZE, a leading provider of cloud and ICT solutions in the Middle East and Africa. With over 15 years of IT experience and multiple certifications, including PMP, TOGAF, and Microsoft 365, I deliver innovative and reliable solutions that meet the diverse needs and challenges of our clients.

My expertise includes cloud migration, development, and management, unified communications and contact centers, CRM and ERP applications, and project management. I have built and delivered CCaaS (Contact Center as a Service) on the Azure platform for enterprise customers, and completed over 90 successful ICT projects in various regions and industries. I also conduct pre-sales activities, define project scope and goals, perform key user training and support, and resolve issues and conflicts within the project team. My mission is to transform customer experience, modern work space, and drive business growth through omni-channel solutions.