Cloud Call Center
Service Reservation Solutions
XCALLY is the ideal solution for companies wishing to digitise and automate the booking of appointments, reminders and services from an omnichannel perspective. Integration with management systems allows for a bi-directional data flow that keeps the information up-to-date at all times, while the ability to create customised workflows based on one’s own specific needs makes it possible to accelerate and scale business processes.
Multi-channel booking management
Book easily from a single dashboard and take full advantage of the XCALLY omnichannel suite.
XCALLY allows you to make and modify bookings via responsive web portal, mobile app, chatbot, social and email. All data is synchronised in real time.
Integration with CRM and Ticketing systems
It is possible to connect the platform to the main management software to import/export master data, availability, rates. Data remain integrated and updated on both platforms, simplifying and speeding up processes.
Automated processes
XCALLY allows you to create customised flows according to your needs via scripting. E.g. automatic sending of confirmations, reminders, change of availability, check-in/out etc. Steps can be triggered by specific events, such as a payment made.